Inova Recognized as Health System of the Year by Press Ganey

HX25 Award honors a health system that has achieved outstanding results through innovative approaches, strategic leadership, and a focus on improving the well-being of its communities

Fairfax, VA – Feb. 3, 2025 – Inova has been named the HX25 Health System of the Year by Press Ganey, the leading provider of experience measurement, analytics, and insights to health systems and health plans.

The Health System of the Year award honors an exceptional healthcare organization that has demonstrated a consistent commitment to excellence in patient care, community health, and innovation. The annual recipient sets a benchmark for excellence in safety, quality, patient experience, and community engagement.

J. Stephen Jones, MD, FACS, President and CEO of Inova, accepted the award on behalf of the health system at Press Ganey’s HX25 conference in Orlando, FL.

“As a mission-driven, nonprofit health system, Inova is dedicated to providing access to high-quality care for all,” said Dr. Jones. “This recognition reflects our unwavering commitment to meeting the evolving healthcare needs of our community by investing in innovation, clinical excellence, and compassionate care. Every day, our physicians, nurses, and team members work tirelessly to ensure that every patient, regardless of their circumstances, receives world-class care.”

As the leading nonprofit healthcare provider in Northern Virginia and the Washington, DC region, Inova serves more than two million patients annually across five hospitals and a growing network of outpatient centers. Nationally ranked for safety, quality, and patient experience, Inova’s people-centered, high-reliability approach ensures seamless and equitable care for all.

Press Ganey employees who work with Inova shared praise for the world-class healthcare the system provides to its communities. Inova’s innovative and industry-leading strategies to fully capture, analyze and act upon patient voice result not only in extraordinary outcomes in patient experience metrics and clinical and quality improvements, but also improvements to patient outcomes and healthcare accessibility.

“Inova’s success under the leadership of its CEO, Dr. J. Stephen Jones, can be attributed to its commitment to patient-centered care, innovative medical practices, and an engaged team who embodies their mission, vision, and values,” said Patrick T. Ryan, CEO and Chairman at Press Ganey Forsta. “Integrating cutting-edge technology with dedicated care and a community focus positions Inova as a leader in healthcare. We are proud to be their partners.”

“At Inova, we are committed to delivering the highest standards of care while continuously improving the patient experience,” said Chapy Venkatesan, MD, Chief Quality and Safety Officer at Inova. “Through data-driven insights, innovative care models, and a relentless focus on safety and equity, we empower our teams to provide personalized, high-quality care. This recognition is a reflection of their dedication to excellence and the meaningful impact they have on our patients’ lives every day.”

About Inova                                                              

We are Inova, Northern Virginia and the Washington, DC, metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 25,000 team members, our technology and our innovation. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to every person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at Inova.org.